STEP 1: Fill out the Return/Exchange form to print a copy. Be sure to include your "Order number" if an invoice is not included. Please note: Any returned packages received with no return form will be delayed in processing.
STEP 2: Package all contents in a shipping box or wrapping. Original boxes must be included and tags still attached. Packages received with shipping tape or postage label attached on the original box will be refused or may be subject to an additional 30% restocking fee.
STEP 3: Mail your package to:
Jewel Toned Returns Department
13428 Maxella Avenue #141
Marina Del Rey, CA 90292
Shapewear purchased within 14 days after purchased date:
Merchandise must be returned in new/unworn condition with all of its original packaging (i.e. in box if applicable and original hangtags, etc.).
All contents are packaged within a shipping box or poly-bag (returned packages with missing or damaged contents will be charged up to 30% restocking fee)
Return shipping is at the customer's expense.
Jewel Toned Inc does not accept COD (cash on delivery) and such packages will be refused with the shipping courier.
Returns are processed within 5-7 business days after package has been delivered to us. A confirmation e-mail will be sent after the return has been fully processed, with your refund or exchange details. To maintain the original condition of the product, Do not tape or apply the return label to the original garment box. Please package all contents inside a shipping box.